Technology Resources

Resources for FCPSOn, Internet safety, and BYOD. Learn about the TLC staff: Mr. Kohls, Mr. Al Rabadi and Mr. Rauenzahn

Welcome to the Technology and Learning Center (TLC, Room 115)!

This office is the hub of all technology and learning within JMHS!  Check out the info below on some of the aspects of the TLC:

Contacts

Kurt Kohls | Contact | Technology Support Specialist (TSSpec) | hardware issues

Fadi Al Rabadi | Contact | Technology Support Specialist (TSSpec) | hardware issues

Derrick Rauenzahn | Contact | School Based Technology Specialist (SBTS) | instruction

 

FCPSOn Device Troubleshooting

Get ready for the new year by testing your camera and mic!  Follow the directions here to ensure your camera and mic are working properly.

Check out various troubleshooting videos using your @fcpsschools.net account at flipgrid.com/961c0fab

Additionally, FCPS has some Tips for Online Learning Success with some troubleshooting tips:  https://www.fcps.edu/return-school/tips-online-learning-success

Keep your device happy and healthy!  Make sure to RESTART (not shutdown and start back up, but an actual RESTART) once a week to apply computer updates. (This can be done at home and does NOT have to occur at a school).  If your computer was not on for Virtual Learning for more than 30 continuous minutes in that week, you will need to do that first, and then RESTART.

 

Parent and Student IT Support Portal

If you experience Technology Issues now or during Virtual Learning, go through the troubleshooting steps above, as many can be solved through the Flipgrid video library.  If your issue is not solved, please access the FCPS IT Support Portal for support from the Madison Tech Team: https://itweb.fcps.edu/itsupport/

Additionally, there is support for families who are working with their children during distance learning.  FCPS has launched a new Parent Technology Help Desk, effective Monday, August 24. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians can call this number for basic tech support with parent accounts, help with FCPS student devices and technical assistance with other FCPS applications. If help desk staff members are unable to solve the issue, they will enter a support ticket on behalf of the parent/guardian to escalate the issue to the appropriate FCPS team. Parents who need help in a language other than English can inform the help desk staff when they call of their preferred language, and an interpreter will join in on the call.

Property Loss

Complete this Property Loss form in the event that your computer is lost or stolen.

Once the form is complete, return it to your grade-level administrator.

FCPSOn Lost Power Adapter

First, have your child check with ALL of their teachers to see if their power adapter was left in their class or turned in.  There is an identifying piece of duct tape on each to help.

Next, check in with the main office, safety and security, and then the TLC to see if it was turned in.

If a new adapter is needed, purchase through MySchoolBucks  the cost is $23.

  1. Log in to your account, and select “School Store Payments”
  2. “Browse All Items”
  3. Check the box by “[GROUP] Lost or Damaged…” and then select “View Details”
  4. Select and purchase the power adapter
  5. Bring PRINTED copy of receipt to Room 115 (TLC) at JMHS between the hours of 8:00am-4:00pm to pick up your charger.

Technology Support Fee Assessed by FCPS

A $50 technology support fee will be assessed to all families after the first quarter of school.  This fee is further explained by the county at this link:  https://www.fcps.edu/resources/technology/fcpson 

Opting Out of FCPSOn

In order to opt out of the FCPSOn program, you will need to complete a form (linked below) and review the expectations of your child bringing in their own laptop, as well as the inconvenience of not having a county-owned device.  Your child’s device will require the specific requirements listed below.

  • The personally-owned device must be a laptop equivalent, with a screen and keyboard.  Smartphones and tablets are not an acceptable substitution.
  • The laptop must be compatible with Google Apps for Education, Microsoft Office, FCPS-approved internet browsers that support web-based applications, and the school Wi-Fi network.
  • Personally owned devices must be fully-charged and operational for school use each day.
  • Parents will assume responsibility for acquiring and installing any instructional applications that require local installation on a personally-owned laptop, as FCPS application licensing agreements cover FCPS-owned devices only.  

It is also important to know that we are unable to provide technology support for personally-owned devices (including connecting to the school’s WIFI). One of the many benefits of an FCPSOn device is that if the device is ever damaged or non-operational, the student is immediately provided with a loaner until theirs has been repaired.

If you still wish to opt-out of the FCPSOn program, please fill out the form linked below and send to Mr. Kohls (@email) and Mr. Al Rabadi (@email).

 

Technology Resources